Shipping & Returns
We offer complimentary standard shipping to the contiguous US.
Orders are typically processed and shipped within two business days pending stock availability. Please note that orders are not processed on Saturdays or Sundays. We will inform you if an item becomes unavailable during your ordering process and provide an estimated time of arrival.
A signature is required for orders over $2000 USD. If you need a signature on order below the value of $2000 or if you have special delivery instructions, please email us as soon as you place your order at ciao@letto.com
Expedited Shipping: Qualified items are available for expedited shipping with cost calculated based on the applicable rate for the service chosen. Items with special lead times or “back ordered” will be expedited once available.
Shipping to Hawaii, Alaska: Orders with destinations outside the contiguous US will automatically be charged the applicable rate based on the service chosen.
Returns
If you are unsure which of our fabulous bedding fabrics to choose, we encourage you to order swatches prior to purchase.
We accept returns or exchanges within 14 days from the date of purchase. Items must be unused and in their original packaging. To return a qualifying item, please request a return authorization by emailing us at ciao@letto.com within 14 days of the date of purchase.
Refunds will be processed once merchandise is received and approved for return. If approved, refunds will be processed less any applicable shipping costs.